Privacy policy

Who We Are

Novira is a UK-based clothing brand operating through noviraonline.com. You can contact us at support@noviraonline.com.

Information We Collect
When you place an order or contact us, we may collect your name, email address, delivery address, and phone number. Payment details are processed securely by our payment providers. Novira does not store your full card details. We also collect basic browsing data through cookies to help us understand how our website is used and to improve your experience.

How We Use Your Information
We use your personal information to process and fulfil your orders, arrange delivery, provide customer support, send order updates, prevent fraud, and meet our legal and accounting obligations.

Who We Share Your Information With
We share your information only with trusted third parties where necessary to operate our store and fulfil your order. These include our website and order management platform, our production and fulfilment partner who receives your name and delivery address to produce and ship your order, payment providers who process your payment securely, couriers and delivery services, customer support tools, and legal or accounting services where required by law.

We do not sell your personal information to any third party.

Marketing Emails
If you opt in to marketing communications, we may send you emails about new products, offers, or updates. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at support@noviraonline.com.

Cookies
We use cookies to improve your browsing experience and analyse site traffic. You can disable cookies in your browser settings, though some features of the website may not function correctly as a result.

Your Rights
If you are based in the UK, you have the right to access the personal data we hold about you, request corrections, request deletion, restrict processing, and object to certain uses of your data. To exercise any of these rights, please contact us at support@noviraonline.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how your data has been handled.

Data Security and Retention
We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. We retain your data for as long as necessary to fulfil your order, meet our legal obligations, and resolve any disputes.

For any questions about your data, please contact us at support@noviraonline.com.