Shipping policy
At Novira, we aim to make delivery clear, simple, and reliable. Most of our clothing items are made to order, which means your item is produced after your order is placed before it is shipped.
Order Processing
Orders may need time to be prepared, printed, embroidered, packed, and dispatched.
Processing time can vary depending on the product, supplier, and order volume. Once your order has been dispatched, you will receive tracking information by email where available.
UK Delivery
We offer Fast Tracked UK Delivery.
UK shipping prices are shown at checkout and may vary depending on the product ordered.
Typical UK shipping prices include:
- T-shirts and hats: from around £5.99
- Hoodies, jumpers, and joggers: from around £7.99
Delivery estimates may be shown at checkout or in your tracking updates.
US Delivery
We offer Tracked US Delivery for customers in the United States.
US shipping prices are shown at checkout and may vary depending on the product ordered.
Typical US shipping prices include:
- T-shirts and hats: from $7.99
- Hoodies, jumpers, and joggers: from $9.99
- Express Delivery: from $14.99, where available
Express Delivery may not be available for every product or order.
Tracking
Tracking information will be sent by email once your order has been dispatched, where available.
Please allow time for tracking to update after dispatch, as courier updates may not appear immediately.
Delivery Times
Delivery times can vary depending on the product ordered, processing time, delivery country, courier service, busy periods, or delays outside our control.
Estimated delivery dates shown at checkout or in tracking updates are estimates only and may change.
Multiple Items in One Order
If you order more than one item, they may be shipped together or separately depending on how they are fulfilled.
This means you may receive separate parcels or separate tracking details for different items in the same order.
Address Accuracy
Please make sure your delivery address is correct before placing your order.
Novira is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided at checkout.
Delayed Orders
If your order has not arrived within 15 working days after dispatch, please contact us so we can look into it.
Email us at:
support@noviraonline.com
Please include your order number so we can help faster.
Damaged or Missing Orders
If your order arrives damaged, or if there is a problem with your delivery, please contact us as soon as possible at:
support@noviraonline.com
Please include your order number, photos of the damaged item or packaging if applicable, and a short explanation of the issue.
We will review the issue and help you with the next steps.
Customs, Duties, and Taxes
For international orders, customs fees, import duties, or local taxes may apply depending on your country.
If these charges apply, they are the responsibility of the customer unless clearly included at checkout.
Contact
For any delivery questions, please contact:
support@noviraonline.com