Terms of service

1. Introduction

By using the Novira website at noviraonline.com and placing an order with us, you agree to these Terms of Service. Please read them carefully before using our website or making a purchase. If you do not agree to these terms, please do not use our website.

Novira is a UK-based clothing brand. Our support email is support@noviraonline.com.

2. Products
All Novira clothing is made to order and fulfilled by a trusted production partner. Product images and descriptions are provided in good faith and are as accurate as possible. Colours may vary slightly due to screen settings and the production process.

3. Pricing
All prices are shown in GBP (£) unless otherwise stated. Prices may be updated without prior notice. The price applicable to your order is the price shown at the time of purchase.

4. Orders
By placing an order, you confirm that you are providing accurate and complete information for payment and delivery. We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. If we cancel your order, you will receive a full refund.

5. Made-to-Order Fulfilment
Because our products are made to order, production begins shortly after your order is placed. Please allow 2–5 business days for production before your order is dispatched. Delivery times are in addition to this production period.

6. Shipping
We ship to the UK and USA. Full details of delivery times and costs are set out in our Shipping Policy. We are not responsible for delays caused by delivery carriers, customs processes, or circumstances outside our reasonable control.

7. Returns and Refunds
Our returns and refunds process is set out in our Refund Policy. Nothing in these Terms affects your statutory rights as a consumer.

8. Website Use
You agree to use our website only for lawful purposes. You must not attempt to gain unauthorised access to any part of our website or interfere with its operation.

9. Intellectual Property
All content on the Novira website, including the Novira name, logo, product designs, images, and written content, is owned by or licensed to Novira. You may not reproduce, copy, distribute, or use any of our content without our prior written permission.

10. Limitation of Liability
To the fullest extent permitted by law, Novira's total liability for any claim arising from your use of our website or products is limited to the value of your order. We are not liable for indirect, consequential, or incidental losses. Nothing in these Terms limits our liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Governing Law
These Terms are governed by the laws of England and Wales, except where mandatory consumer protection laws in your country provide you with additional rights that cannot be excluded.

12. Contact
For any questions relating to these Terms, please contact us at support@noviraonline.com.